Lifts are complex mechanical systems that require regular inspections, servicing and repairs to keep them in good working order. The best lift maintenance companies will be able to identify issues before they become costly, or even dangerous. This ensures that passengers remain safe and that your business is compliant with LOLER (Lifts) regulations.
Choosing the right lift company for your portfolio can seem like a daunting task as there are so many options to choose from. However, a few simple checks can help you make the best decision for your business needs and save time and money in the long run.
One of the most important factors to consider is whether a lift servicing companies company has been accredited by the relevant governing bodies and can provide evidence of their insurance. This will give you peace of mind that they are reputable and have the appropriate knowledge and experience to work on your lifts.
It’s also worth assessing how much experience the lift company has of working on your type of lift and any other equipment you may have on your premises such as escalators or moving walkways. Having engineers with multi-skilled abilities will mean that they can offer a more comprehensive service and be quicker to diagnose any problems.
Another aspect to bear in mind is the number of lifts that your chosen lift company can handle. If you have a large fleet of lifts spread across multiple sites then it’s important that your service provider has enough resources to manage your entire portfolio. This will help minimise any disruption to your business and ensure that your lifts are always in working order.
You’ll want to make sure that the lift company you choose will be able to provide a reliable emergency repair service, especially in busy times such as summer and Christmas when more lifts are likely to break down. Having a 24-hour call out service will ensure that your lifts are never left unusable and you can continue to serve customers as normal.
When choosing a lift maintenance company, look at the customer feedback they have on their website. This is a great indicator of how they treat their clients and will help you to gauge their reliability. You can also ask your friends and colleagues for recommendations.
You’ll want to check that the lift maintenance company you’re considering has a local branch and is able to respond quickly in an emergency. This is important because it will ensure that they can get to your site as quickly as possible and won’t need to delay the response by arranging to send an engineer from another location. Finally, you’ll want to make sure that the contract you sign up for includes both the service and all replacement parts so there are no surprises in the future. Ideally, you’ll want a fixed price contract so that you can budget for repairs each year. If you’re unsure about which type of contract to choose, speak to your lift consultant to discuss your options and find the perfect solution for your business.